Technical Issues
Password Issues
Troubleshooting and Technical Support
- How Can I Troubleshoot Issues When Joining a Session?
- How Can I Troubleshoot Audio Issues During a Virtual Session?
- How Can I Fix Camera Issues During My Video Session?
- How Can I Improve Video and Audio Quality During My Session?
- How Do Ad or Content Blockers Affect Video Call Quality?
- How Can I Troubleshoot Network or Firewall Issues Blocking My Care Session?
Device Issues
Audio and Video Setup Guide
- Why Is My Audio Cutting Out or Echoing During My Session?
- How Do I Allow Camera and Microphone Permissions for My Virtual Appointment?
- How Do I Adjust My Speaker and Microphone During a Session?
- How to Prepare Before Joining a Therapy Session?
- How Do I Join and Set Up My Spring Health Virtual Session?
Video Tutorials
- Learn How to Give Your Browser Permission to Access the Camera and Microphone on Android
- Learn How to Give Your Browser Permission to Access the Camera and Microphone on iOS
- Learn How to Give Your Browser Permission to Access the Camera and Microphone on Mac
- Learn How to Give Your Browser Permission to Access the Camera and Microphone on Windows
- How To Join Virtual Therapy Session
- Learn How to Reset Microphone and Camera Settings on Chrome
- See all 9 articles